FAQs - Cancellation, Returns & Refunds

Q: How do I cancel my order?
A: To cancel an order, please write to us at info@ethicus.in. Orders can only be cancelled before
they are dispatched.

Q: What is the time limit for cancelling my order?
A: You can cancel your order within 3 working days, provided it has not yet been shipped.

Q: What is your return policy?
A: If you are not completely satisfied with your purchase due to quality reasons, you can return the
product to us. Please notify us of any quality issues within 2 days of receiving the product by
emailing info@ethicus.in.

Q: How do I return a product?
A: To return a product:

Pack it in its original packaging, including all trims and accessories (back support, clips, tags, buttons,
laces, etc.).
Ensure the product is unworn and undamaged. Worn or damaged items will not be accepted.
Shipping the product back to us is the responsibility of the purchaser. The cost of return shipping will
be reimbursed to the extent charged during the initial purchase.
Include a copy of the invoice and proof of dispatch issued by your courier service.

Q: What if the product is damaged during return transit?
A: We do not take responsibility for damages incurred during return transit. Please ensure proper
packaging when shipping the item back to us.

Q: What address should I send my return to?
A: Please send your return to the following address along with the phone number:
Appachi Ecologic Cotton Pvt. Ltd.,
46, Meenkarai Road, Zamin Uthukuli,
Pollachi, Tamilnadu, India – 642004

Ph: +91 7867033000

Q: When will I receive my refund?
A: Refunds will be credited to you within10 to 15 business daysafter we receive the returned
product at our warehouse.

Q: In what form will I receive my refund?
A: You may choose the form of refund (e.g., bank transfer, store credit) by mentioning your
preference in the email to admin.

A: We ship across India and internationally. Within India, we partner with reliable courier services
such as Delhivery, DTDC, and Professional Couriers. For international shipments, we use DHL. If
your location is not serviceable by these partners, we will arrange for alternate delivery options.

A: Yes, we offer free shipping within India. For international orders, shipping charges will depend on
the destination and will be displayed at checkout. Please note, customs or VAT charges are not
included and must be borne by the buyer.

A: Orders may take up to 10 working days from the time of purchase to be dispatched. Estimated
delivery times will be provided after your order is confirmed. For specific delivery dates, feel free to
contact us, and we will do our best to accommodate your request.

A: Yes, once your order is dispatched, you will receive a tracking number via email or SMS, which you
can use to track your shipment.

A: If your location is not serviceable by our primary couriers, we will find alternate delivery options to ensure your order reaches you smoothly.

A: Delivery times are estimates, and we cannot be held responsible for unforeseen circumstances such astravel delays, bad weather, riots, pandemics, or acts of God. We will keep you informed in case of delays.

If the return is due to no fault ofEthicus, the shipping cost for the return must be borne by the
customer. Returned products must be unused, in their original packaging, and sent via a reputable
courier service.

A: We accept all major debit and credit cards, including MasterCard, Visa, and American Express.
We also offer NetBanking and Rupay options, as well as payments via UPI.

A: Yes, we accept payments through Google Pay (GPay) via our third-party payment gateway.

A: Yes, all payments made through our website are processed using secure, encrypted payment
gateways to protect your information.

A: If your payment fails, please try again or contact us at info@ethicus. in for assistance.